Article 4: Understanding Orders & Fulfillment

Article 4: Understanding Orders & Fulfillment

Overview

How orders move from payment to delivery.

Order Lifecycle

  1. Paid – Payment received

  2. In Production – Printed at Qikink

  3. Dispatched – Shipped with tracking

  4. Out for Delivery

  5. Delivered – Return window begins

Order Statuses

  • Paid

  • In Production

  • Dispatched

  • Out for Delivery

  • Delivered

  • Cancelled

  • Refunded

Cancellations

  • Allowed only before production

Returns & Replacements

  • 3‑day window after delivery

  • Valid: Defective, Damaged, Wrong Size

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